AI Shopping Assistant
Answer common product, sizing, availability, delivery and policy questions using your approved product and support information.
Help shoppers decideVEERHA Commerce · AI for E-commerce
More conversations.
More conversions.
Less manual work.
Your AI sales employee for online and omnichannel commerce. VEERHA helps you answer product questions, recover interested shoppers, follow up on abandoned carts, support customers on WhatsApp and coordinate customer journeys — while your team stays in control.
For D2C brands, online stores, retailers and omnichannel businesses · Human + AI workflows
Watch VEERHA keep every sale moving.
Customer questions, carts and orders handled in the chats your shoppers already use.
The sale that almost got away
VEERHA follows up on abandoned checkouts and brings the shopper back to finish paying.
Sold at 11:42 pm, while you slept
Product questions get answered in chat at any hour, so late-night interest still turns into orders.
Customers who never have to ask
Order and delivery updates reach customers on their own, before they need to message you.
The reorder that comes back on its own
Timely reminders bring past customers back when it is time to buy again.
Every channel, one inbox
Instagram, WhatsApp, Messenger, Meta lead ads, Google Business and more, all answered from one place.
From first click to repeat purchase
Your storefront is online.
Your sales follow-up should be too.
Connect customer conversations, lead and order follow-up, marketing automation and support in a single workflow — rather than making your team switch between disconnected tools.
WhatsApp Commerce
Engage shoppers on WhatsApp, respond to enquiries and guide them to product pages, carts or supported checkout flows.
Conversation-led sellingAbandoned Cart Follow-up
Set up compliant reminder journeys for eligible shoppers who leave checkout without completing an order.
Recover missed opportunitiesLead & Customer CRM
Bring leads, customer profiles, interaction history, interests and follow-up ownership into one place.
One customer viewAI Calling & Lead Qualification
Use AI voice workflows for high-intent enquiries, bulk or high-value orders and callback requests where appropriate.
Voice + CRM workflowProduct Catalogue Assistance
Help customers find relevant products by category, attributes or stated needs, subject to your catalogue and integration.
Faster product discoveryEmail & WhatsApp Marketing
Run segmented campaigns, product announcements and opted-in customer journeys across connected messaging channels.
Campaigns that stay relevantMarketing Automation
Build workflows for welcome messages, browse interest, post-purchase education, replenishment and win-back campaigns.
Automated customer journeysOffline & Phone Lead-to-Order CRM
Capture walk-in, phone and manually entered orders in CRM, record customer details and delivery address, then share a payment link by WhatsApp, SMS or email through connected providers.
From phone enquiry to paid orderShiprocket Shipping Integration
Connect supported Shiprocket workflows to help create shipments, pass delivery details, access tracking updates and send shipment notifications from the customer journey.
Orders to delivery trackingPayment Gateway Integration
Connect a supported payment gateway to generate payment links, receive payment status updates and trigger receipts or order workflows after successful payments.
Payment link to confirmationPayments & Checkout Links
Share payment or checkout links through supported platforms and providers, based on your store's setup.
Clear next stepOrder & Delivery Updates
Surface order status, dispatch and delivery information where connected store or logistics systems provide the data.
Reduce “Where is my order?”Facebook & Instagram Lead Integration
Capture leads from connected Meta lead forms, bring them into the CRM, assign follow-ups and use AI-assisted messaging or calling to qualify interest.
From ad lead to customerEmail Marketing & Drip Campaigns
Send segmented product launches, offers, welcome journeys, win-back campaigns and post-purchase emails to eligible contacts.
Reach customers beyond chatReviews & Reputation
Automate review requests after eligible purchases and route customer feedback to the right team.
Build buyer confidenceLoyalty Points & Rewards
Reward eligible purchases with loyalty points, let customers redeem points toward a future order and show balances or redemption rules in connected customer journeys.
Give customers a reason to returnUpsell & Cross-sell Recommendations
Suggest complementary products, upgrades, bundles or higher-value alternatives based on product context and customer purchase history.
Grow basket valueWishlist & Back-in-Stock Alerts
Capture product wishlists and notify interested customers when an item becomes available again, where stock events and customer consent are supported.
Bring interested shoppers backCommerce tools that stand out
From stockroom to storefront.
AI helps connect the dots.
Beyond customer conversations, VEERHA can support the everyday workflows that keep products listed, stock moving and promotions working — with connected systems where required.
OMNICHANNEL
Online + Offline Inventory Management
Bring online store, physical outlet and warehouse stock into a more connected workflow. Check stock, record movements and reduce overselling when supported systems are integrated.
Store-wise stockInventory movement historyOnline + POS sync*
SCAN TO MOVE STOCK
QR / Barcode Inventory In & Out
Scan a QR code or barcode to identify a product and record stock received, dispatched, transferred or adjusted — with user and movement details where configured.
Stock-inStock-outTransfers & adjustments
AI CATALOGUE STUDIO
AI Product Image Editing
Prepare cleaner catalogue images with background cleanup, consistent presentation and image variations, subject to the selected image tools and plan.
Background cleanupCatalogue-ready visualsConsistent product look
SMART CATALOGUE
AI Category & Attribute Suggestions
Suggest product categories, tags, attributes and descriptions from product names and images to help teams create and organise listings faster.
Category suggestionsProduct tagsListing assistance
PAYMENTS & RECORDS
Automatic Payment Receipts
Generate and share payment receipts after successful payment events through supported payment gateway or order integrations, reducing manual confirmation work.
Payment confirmationReceipt generationCustomer notifications
RECOVERY AUTOMATION
AI-Powered Abandoned Cart Follow-ups
Trigger personalised reminders, answer purchase questions and guide eligible shoppers back to checkout, with timing and channel rules you control.
WhatsApp / email journeysPersonalised remindersConsent-aware messaging
PROMOTIONS ENGINE
Discounts, Offers & Coupon Codes
Set up promotional campaigns and coupon-code journeys to support seasonal offers, customer segments, repeat orders and cart recovery.
Coupon campaignsOffer remindersSegment-based promotions
FLEXIBLE DISCOUNT RULES
Discounts That Match the Buying Moment
Configure different promotion types around basket size, product category, timing and customer history — with eligibility, expiry and stacking rules defined by the store.
Bulk / quantity discountsCategory discountsTime-limited offersRepeat-customer discounts
LOYALTY & RETENTION
Earn Points. Redeem on the Next Order.
Set loyalty earning and redemption rules so eligible customers can accumulate points on purchases and use available points toward a future purchase, subject to store rules and platform support.
Points earning rulesRedemption limitsRepeat-purchase incentive
AI MESSAGE TRIGGERS
Send the Right Message at the Right Time
Trigger personalised, permission-aware messages from customer actions such as new leads, product interest, price or stock events, abandoned carts and time since last purchase.
Behaviour-based triggersWhatsApp / email where connectedWin-back journeys
WISHLIST RECOVERY
Wishlist & Back-in-Stock Outreach
Keep a record of products customers want and reach out when an item returns to stock, using available inventory events and consented communication channels.
Saved productsBack-in-stock notificationsReturn-to-store journeys
BASKET GROWTH
Smart Upsell, Cross-sell & Bundles
Recommend relevant add-ons, complementary products, bundles or upgrades during product discovery and follow-up to help increase average order value without relying on generic offers.
Related productsUpgrade suggestionsBundle opportunities
DISCOVERABILITY
SEO & AEO-Ready Store Content
Build product and category content with SEO foundations and answer-engine-friendly structure, including useful descriptions, FAQs and metadata fields.
SEO metadata supportStructured product contentFAQ / answer-ready copy
*Live inventory sync, scanning workflows, AI image tools, automatic receipts, coupon rules and SEO/AEO publishing capabilities depend on the selected VEERHA package, connected platforms and implementation scope. SEO/AEO-ready content supports discoverability but does not guarantee rankings or AI citations.
A smarter commerce journey
Help the shopper move forward — at every step.
VEERHA can respond to questions, capture buying intent, trigger follow-up and keep customer context available to your team. Connect your store and communication tools to make each journey more useful.
Walk through a store use case ↗01 / DISCOVERShopper shows interestProduct page, ad, website chat or WhatsApp enquiry.
02 / ASSISTAnswer and recommendRespond to common questions and guide product discovery.
03 / CONVERTSupport checkoutShare the right product, cart or checkout destination.
04 / RETAINFollow up after purchaseUpdates, care tips, reviews and repeat-order journeys.
Online + offline commerce
Connect your storefront to the rest of your business.
Use VEERHA as the customer engagement and automation layer, connected to your commerce systems where integrations are available.
Online & Offline Inventory Sync
For omnichannel retailers, connect supported ecommerce, POS and inventory systems to help keep product availability aligned across online and physical stores.
Online store and POS stock visibility, where supported
Product catalogue and SKU data for customer assistance
Store pickup or location-specific workflows, where supported
Inventory-aware conversations when connected data is available
Important: VEERHA does not automatically replace an inventory management or POS system. Sync behaviour depends on connected platforms, APIs and the agreed integration scope.
Store, Marketing & Support Integrations
Connect your ecommerce platform and selected business tools so customer conversations can use relevant order, product and campaign context.
Ecommerce platform and product catalogue
WhatsApp Business and approved messaging templates
Meta lead capture, website forms and landing pages
Payment, order status and delivery data where supported
Email campaigns, review tools and customer support workflows
Specific platform compatibility, sync frequency, data access and third-party charges should be verified before implementation.
Flexible commerce pricing
Choose your core. Add the modules you need.
Start with the VEERHA core platform, then add commerce operations, automation and integrations as your business grows. Prices below are indicative proposals to help shape the packaging.
Core platform
Commerce Starter
Customer conversations and CRM for a growing store.
₹2,999 / month
Up to 50 productsDiscuss Starter ↗- ₹5,000 one-time setup
- Basic e-commerce website, mobile app and WhatsApp commerce
- 1 user
- 2% transaction fee on e-commerce orders
- 1,000 AI credits
- Marketing module: 3,000 contacts, email and WhatsApp marketing
- 1 image per product
- No product variants
- Single-location stock
- Customer lead capture
- AI abandoned-checkout recovery
- POS and invoicing
- Payment gateway and offline payments
- Custom domain and website templates
- Inventory and POS sync, online and offline
- AI product image studio (uses AI credits)
- Customer profiles and order history
- Discount and offer management
Core + growth tools
Commerce Growth
More customer journeys and sales recovery for active brands.
₹9,999 / month
Up to 200 productsDiscuss Growth ↗- ₹5,000 one-time setup
- Advanced e-commerce website, mobile app and WhatsApp commerce
- 3 users
- 1% transaction fee on e-commerce orders
- 2,000 AI credits
- Marketing module: unlimited contacts, email and WhatsApp marketing
- 5 images per product
- Product variants
- Single-location stock
- Customer lead capture
- AI abandoned-checkout recovery
- POS and invoicing
- Payment gateway and offline payments
- Custom domain and website templates
- Inventory and POS sync, online and offline
- AI product image studio (uses AI credits)
- Customer profiles and order history
- Discount and offer management
Higher scale
Commerce Business
For larger catalogues and connected operations.
₹24,999 / month
Unlimited products*Discuss Business ↗- ₹5,000 one-time setup
- Premium e-commerce website, mobile app and WhatsApp commerce
- 6 users
- 1% transaction fee on e-commerce orders
- 5,000 AI credits
- Marketing module: unlimited contacts, email and WhatsApp marketing
- Unlimited product images
- Product variants
- Stock across 2 locations
- Customer lead capture
- AI abandoned-checkout recovery
- POS and invoicing
- Payment gateway and offline payments
- Custom domain and website templates
- Inventory and POS sync, online and offline
- AI product image studio (uses AI credits)
- Customer profiles and order history
- Discount and offer management
Pick modules individually
Commerce modules & add-ons
Use this table as a starting commercial structure. Core plan requirements and final module prices can be adjusted before publishing.
| Module | What it adds | Indicative price | Type |
|---|---|---|---|
| Lead CRM & Customer Accounts | Website, Meta, phone and offline leads; customer history and follow-ups | Included in core | Core |
| E-commerce Website & Mobile App | Store website from templates, custom domain, mobile app and WhatsApp commerce | Included in all plans | Core |
| Customer Profiles & Order History | Every customer's details and past orders in one place | Included in all plans | Core |
| WhatsApp & AI Chatbot | Customer conversations, FAQ handling and supported channel workflows | Included; WhatsApp message charges as per Meta pricing | Core |
| Payment Gateway & Offline Payments | Online payments through a supported gateway, plus offline payment records | Included; gateway charges depend on the provider | Core connection |
| AI Calling | Voice qualification and callbacks for customer enquiries | ₹4 / minute | Usage add-on |
| Advanced Chat Flow Builder | Branching flows, qualification paths, product recommendations and advanced handover rules | ₹750 per new advanced workflow | Add-on |
| AI Abandoned Checkout Recovery | AI-written reminders that bring back customers who left at checkout, with conversion tracking where supported | Included in all plans | Core |
| Discounts & Offer Management | Bulk/quantity, category, time-based and repeat-customer discounts; coupons and eligibility rules | Included in all plans | Core |
| Facebook & Instagram Lead Integration | Capture connected Meta lead-form submissions, create CRM records and trigger assignment/follow-up workflows | Included in core* | Core connection |
| Marketing Module | Email and WhatsApp marketing campaigns, segments and drip journeys. 3,000 contacts on Starter, unlimited on Growth and Business | Included in all plans | Core |
| Loyalty Points & Redemption | Earn points on eligible purchases and redeem them against future orders with configurable rules | ₹999 / month | Add-on |
| Wishlist & Back-in-Stock Alerts | Save products and message interested customers when items return to stock, where supported | ₹999 / month | Add-on |
| AI Upsell & Cross-sell | Related products, bundles and upgrade suggestions based on catalogue/customer context | ₹999 / month | Add-on |
| Inventory & POS | Online and offline inventory sync, POS billing and invoicing | Included in all plans | Core |
| QR / Barcode Stock Scanning | Scan products for stock-in, stock-out, transfer and adjustment workflows | Free | Core |
| AI Product Image Studio | Product image editing assistance and category/attribute suggestions | Included; uses AI credits | Core |
| Shiprocket Integration | Shipment creation, shipping status and tracking workflow where supported | ₹500 / month per warehouse | Integration |
| Additional Staff | Extra team member logins beyond the plan's users | ₹500 / user / month | Add-on |
One-time setup & onboarding
₹5,000 one-time on every plan, covering standard setup, channel connections and team walkthrough. Complex commerce, POS or inventory integrations may need a separate quote.
Custom integration setup
Shiprocket, ecommerce platform, POS and inventory integrations depend on API access, data mapping and workflow complexity. Quote scope before implementation.
WhatsApp message charges are billed as per Meta's pricing. AI calling is charged at ₹4 per minute. *Product limits, contact limits, AI credits, WhatsApp/Meta fees, email volume, AI calling, payment gateway charges and third-party subscriptions may be billed separately. Prices are illustrative, not a confirmed offer. Unlimited products does not mean unlimited messages, AI usage or integrations. Inventory synchronisation, loyalty point redemption, wishlist/back-in-stock events, Meta lead capture, email delivery and shipping workflows depend on supported platforms, API access, customer permissions and configuration.
Why VEERHA for e-commerce?
Your store deserves more than a chatbot.
Use AI to connect product conversations, customer context and follow-up — without losing the human support shoppers need when things get complicated.
01 / CONVERSION
Answer before shoppers leave
Help customers resolve common product, delivery and policy questions while they are still considering a purchase.
02 / RECOVERY
Follow up on lost intent
Build eligible abandoned-cart, enquiry and checkout reminder journeys, subject to platform access and messaging consent.
03 / CONTEXT
One customer view
Bring enquiries, campaign responses, customer history and connected order context into a shared workflow.
04 / RETENTION
Turn one order into a relationship
Support review requests, product education, replenishment reminders and relevant repeat-purchase campaigns.
05 / OMNICHANNEL
Connect digital and physical retail
For compatible setups, link online and offline inventory and customer workflows instead of managing disconnected experiences.
06 / HUMAN + AI
Automate the routine, escalate the rest
Let AI handle repeatable questions and routing while your team manages exceptions, complaints and high-value customers.
Frequently asked questions
Good to know before you start.
Does VEERHA replace my ecommerce platform?
No. VEERHA is the AI customer engagement, sales and automation layer. Your store remains the source of truth for catalogue, checkout and orders unless a specific integration is designed otherwise.
Can VEERHA sync online and offline inventory?
That depends on the ecommerce, POS and inventory platforms and the integration scope. We should confirm APIs, sync direction, frequency and conflict rules before promising live synchronisation.
Can AI answer questions about products and orders?
It can use approved product information and connected order data where available. Access to real-time availability, order status and customer-specific details depends on your integrations and permissions.
Are WhatsApp, email and AI calling unlimited?
No unlimited usage is implied. AI credits, calling minutes, messaging templates, email volume and provider fees depend on the selected plan and rate card.
Can VEERHA recover every abandoned cart?
No system can guarantee recovery. VEERHA can support reminder workflows for eligible carts where the ecommerce platform provides the needed events and the customer messaging rules allow contact.
What is included in onboarding?
Onboarding can include workspace setup, agreed channel connections, initial workflow configuration and a team walkthrough. Store, POS, inventory or custom integrations may require additional scoping and fees.
Turn customer interest into action
Make every product conversation count.
Tell us how your store sells today — online, offline or both. We’ll map the best VEERHA setup for your customer conversations, automation and commerce integrations.
Book an e-commerce demo ↗